Termini e condizioni
Terms & Conditions
1. General Information
Welcome to CTS.al.
These Terms & Conditions apply to all orders and purchases made through our website. By placing an order, you acknowledge and accept these terms.
CTS is a technology retailer operating in Albania, offering new and used computers, laptops, electronic devices and accessories.
Business Information:
- Trading Name: CTS
- NIPT: L31610012P
- Address: Rruga Petro Nini Luarasi, Tirana, Albania
- Website: https://cts.al
- Phone: +355 69 559 9555
- Email: [email protected]
2. Orders and Confirmation
Placing an order through our website constitutes a request to purchase the selected products.
An order is confirmed when our team contacts you by phone or message and you agree to the products, final price, payment method and delivery arrangements.
We reserve the right to cancel or reject an order if a product is unavailable, an obvious pricing error has occurred, or we cannot contact you using the information provided.
If an order is cancelled, any payment already received will be refunded.
3. Prices and Payment
All product prices are displayed in Albanian Lek (ALL).
Any equivalent prices displayed in euros (EUR) are provided for informational purposes only. Final payments are made in ALL.
CTS is not registered for VAT and does not charge VAT on its sales. The displayed product price is the final product price payable by the customer, excluding any separately indicated delivery charges.
Available payment methods include:
- Cash on delivery.
- Payment at our physical store upon collection.
Any applicable delivery charges will be communicated before your order is confirmed.
4. Products and Availability
We make every reasonable effort to provide accurate product descriptions, technical specifications, photographs and availability information.
Products may be new or used, and their condition will be clearly indicated on the respective product page.
Product images may be illustrative, and minor differences in appearance or packaging may occur.
Product availability and prices may change before an order is confirmed.
5. Delivery
CTS delivers orders to supported locations throughout Albania.
Delivery times and charges may vary depending on the destination and delivery method.
Customers may also collect orders directly from our physical store, where available.
For more information, please refer to our Delivery & Payment Policy.
6. Right of Withdrawal, Returns and Refunds
Customers purchasing products online generally have the legal right to withdraw from a purchase within 14 days of receiving the product, without providing a reason, subject to applicable legal exceptions.
To exercise this right, customers must notify CTS by phone, email or in person.
Products must be returned within 14 days of communicating the withdrawal decision.
Return shipping costs are generally the responsibility of the customer, unless otherwise required by law.
Refunds are processed according to applicable consumer protection legislation.
For full details, please refer to our Returns & Refunds Policy.
7. Product Warranty
Products sold by CTS are covered by applicable statutory consumer protections and any additional commercial warranty specified for the product.
Warranty conditions may vary depending on the manufacturer, product type and condition.
For used products, any applicable commercial warranty will be specified in the product description.
For more information, please refer to our Warranty & Returns Policy.
Nothing in these terms limits your statutory rights as a consumer.
8. Order Cancellation
Customers may request cancellation of an order before dispatch or delivery by contacting us:
- Phone: +355 69 559 9555
- Email: [email protected]
Orders already dispatched or delivered will be handled in accordance with our Returns & Refunds Policy and applicable law.
9. Complaints and Customer Support
For questions, complaints or assistance, please contact:
- Phone: +355 69 559 9555
- Email: [email protected]
We aim to resolve customer complaints promptly and fairly, within applicable legal deadlines.
If a complaint cannot be resolved directly, customers may contact the competent consumer protection authorities in Albania.
10. Privacy and Cookies
We respect the privacy of our customers and process personal information in accordance with applicable data protection legislation.
For more information, please refer to our Privacy Policy and Cookie Policy.
11. Changes to Terms
CTS reserves the right to update these Terms & Conditions when necessary.
Any changes will be published on our website.
The terms applicable to each order are those in effect at the time the order is placed.
12. Applicable Law
These Terms & Conditions are governed by the laws of the Republic of Albania.
Any disputes that cannot be resolved amicably will be handled by the competent Albanian courts in accordance with applicable law.
Nothing in these terms limits or excludes the statutory rights of consumers.