Politika e privatësisë

Privacy Policy

Last updated: October 10, 2026

1. Who We Are

CTS.al is an Albanian technology retailer offering computers, electronic devices, accessories and repair services.

We are responsible for the personal data collected through our website.

Business Information:

Trading Name: CTS
NIPT: L31610012P
Address: Rruga Petro Nini Luarasi, Tirana, Albania
Website: https://cts.al
Phone: +355 69 559 9555
Email: [email protected]

2. Information We Collect

When you place an order or request a repair, we may collect your name, phone number, optional email address, delivery address, city, product or device details and additional notes.

To track an order or repair, we may request its reference number and your phone number.

Our website may also collect technical information, including IP addresses, browser details and access logs, for security and operational purposes.

Cookies are described in our Cookie Policy.

3. How We Use Your Information

We use your personal information to:

Process and deliver orders.
Manage repair requests and warranties.
Provide customer support and status updates.
Handle returns and refunds.
Fulfil accounting and legal obligations.
Protect our website and prevent unauthorized access.

Processing is based on contractual obligations, legal requirements, legitimate interests or consent where necessary.

We do not sell your personal data or use it for direct marketing without an appropriate legal basis.

4. Sharing Your Information

Your information may be shared with authorized CTS staff, delivery companies, technical service providers, accounting professionals and public authorities when legally required.

Our website may use:

Cloudflare: Website security and performance.
Google Fonts: Website typography.
jsDelivr: Delivery of website resources.

These providers may receive technical information, including IP addresses, and may process data outside Albania.

Any international transfers must comply with applicable data protection legislation.

5. Data Retention

We retain personal information only as long as necessary:

Orders and payments: According to accounting and tax requirements.
Repairs and warranties: For service, warranty and legal purposes.
Customer inquiries: Until reasonably resolved.
Technical logs: For a limited period needed for security.
Cookies: According to our Cookie Policy.

Data is deleted or anonymized when no longer required, unless legal obligations require retention.

6. Your Rights

Under Albanian Law No. 124/2024 "On Personal Data Protection", you may request access, correction, deletion, restriction or portability of your personal data, object to certain processing activities or withdraw consent where applicable.

We generally respond within 30 days, subject to legally permitted extensions.

You may also complain to the Albanian Information and Data Protection Commissioner: https://www.idp.al.

7. Data Security

We apply reasonable technical and organizational measures to protect your information against unauthorized access, loss, alteration or disclosure.

Only authorized personnel and necessary service providers can access customer information.

8. Children's Privacy

Our services are intended for adults. We do not knowingly collect children's personal information without an appropriate legal basis.

9. Cookies

We may use essential cookies for website functionality and security.

Optional cookies requiring consent will only be used after consent is obtained.

See our Cookie Policy for details.

10. Policy Updates

We may update this Privacy Policy to reflect changes in our services or legal requirements.

The latest version will always be published on CTS.al.

For privacy-related questions, contact [email protected].